l344 Privacy Policy

1. Definitions and Applicability

The terms used in this policy have the following meanings:

• Personal Information: Any information that can directly or indirectly identify a specific individual — such as name, email address, mobile number, date of birth, or financial transaction details.
• Processing: Any operation performed on data, including collection, storage, modification, transfer, or deletion.
• Cookie: Small text files stored in your browser that are used to improve your website experience.

This policy applies to all services and products of the l344.cam website. The terms described on our Terms and Conditions page complement this policy.

2. What Information We Collect

We collect the following categories of information when you register on the l344 platform and use our services:

1. Registration Information: Your full name, email address, mobile number, date of birth, and preferred username.
2. Identity Verification Information (KYC): Copies of your National ID (NID), passport, or other government-issued identity documents, required for account verification and compliance with responsible gaming policies.
3. Financial Information: bKash, Nagad, Rocket, or Upay numbers and bank account details, transaction history, and deposit and withdrawal records.
4. Technical Information: IP address, browser type and version, device identifiers, operating system, and session duration.
5. Usage Information: Which games you played, how long you played, bet amounts, and navigation patterns on the platform.
6. Communication Information: The content of communications made with our support team via live chat or email.

3. How We Use Your Information

The collected information is used for the following purposes:

• Creating, verifying, and keeping accounts secure.
• Processing deposit and withdrawal transactions.
• Providing bonuses, promotional offers, and VIP rewards.
• Enforcing responsible gaming policies and preventing access by minors.
• Protection against fraud, money laundering, and unauthorized access.
• Resolving your issues through the support team.
• Improving our services and platform experience.
• Meeting legal obligations and complying with regulations.
• Providing a customized gaming experience based on your preferences.

4. Sharing Information with Third Parties

l344 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Providers: Information necessary to process transactions with bKash, Nagad, Rocket, Upay, and banks.
• Technology Partners: Software and game providers engaged to operate the platform — such as Pragmatic Play, JILI, or Spribe — receive only the information necessary for game operation.
• Legal Authorities: If a court, regulatory body, or law enforcement agency legally requests information, it may be provided as required by law.
• Fraud Prevention: Relevant information may be shared with appropriate authorities in the investigation of criminal activity.

Before sharing information with any third party, we ensure that they maintain adequate data protection measures.

5. Cookies and Tracking Technologies

l344.cam uses several types of cookies:

• Essential Cookies: These are necessary for maintaining login sessions, storing security tokens, and operating the core functions of the platform.
• Functional Cookies: For remembering your preferred language, theme, and other settings.
• Analytics Cookies: Collecting anonymized statistics to understand which parts of our platform are used most.

You can disable cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

6. Data Security Methods

l344 applies industry-standard security measures to protect your personal and financial information:

• SSL Encryption: Our website operates entirely over SSL-encrypted connections, so all data transmitted between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive data — particularly financial and identity-related information — is protected with strong encryption algorithms.
• Access Control: Only authorized staff can access your information, and every access is logged.
• Regular Security Audits: Our systems undergo regular security assessments so that any vulnerabilities can be identified and resolved promptly.
• Two-Step Verification: Two-step verification is applied to prevent unauthorized access to accounts.

However, no digital system is 100% secure. So please keep your password confidential and notify our support team immediately if you notice any suspicious activity.

7. Data Retention Period

We retain your information only for as long as necessary:

• Data for active accounts is retained for as long as the account remains open.
• Even after an account is closed, certain information may be retained for up to seven (7) years for legal obligations, dispute resolution, and fraud prevention.
• Financial transaction records are retained long-term to meet regulatory requirements.
• When the need for retention ends, information is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If there is any inaccuracy in your information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, however if there are legal obligations, it may not be possible to delete all information.
• Right to Restrict Processing: You may request that the processing of your information be restricted for specific reasons.
• Right to Data Portability: Where applicable, you may receive a copy of your information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected] or through our 24/7 live chat.

9. Protection of Minors' Information

The l344 platform is for users aged 21 and above only. We do not knowingly collect personal information from any minor. If we learn that a user is a minor, their account will be closed immediately and the collected information will be deleted. Parents can contact our support team directly to raise concerns about their child's account.

10. International Data Transfers

Our servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in that country or organization. Such transfers are always conducted in a manner consistent with this Privacy Policy.

11. Marketing Communications

At the time of registration you may consent to receive our promotional communications. These may include:

• Notifications about bonuses and promotional offers.
• Updates about new games and features.
• VIP program and tournament information.

You can opt out of marketing communications at any time by contacting our support team or through your account settings. However, even after opting out, important account-related notifications (such as transaction confirmations and security alerts) will continue to be sent.

12. Third-Party Websites and Services

Our platform integrates services from third-party payment gateways and game providers. These third parties have their own privacy policies, and l344 is not responsible for their information collection and usage practices. We recommend that you read the privacy policies of these parties.

13. Changes and Updates to This Policy

l344 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will:

• Send a notification to your registered email at least 30 days before the new policy takes effect.
• Clearly note the changes on this page of the website and update the "Last Updated" date.

Continued use of the platform after any changes will be considered acceptance of the revised policy. If the changes are not acceptable to you, you may request that your account be closed.

14. Responsible Gaming and Data Protection

As part of our Responsible Gaming policy, we monitor your gaming behavior. The purpose of this monitoring is to identify problematic gaming patterns and provide assistance where needed. Information collected for this purpose is kept strictly confidential and used solely for the benefit of the member.

15. Applicable Law and Dispute Resolution

This Privacy Policy has been prepared in accordance with applicable international data protection standards. Any dispute relating to this policy will first be attempted to be resolved through discussion. If unresolved, the path of mediation will be followed. Detailed provisions for dispute resolution are described in our Terms and Conditions.